How Can We Help You Today?

Report a critical website fault, submit a non-urgent support request or book a scheduled remote support appointment.

URGENT WEBSITE SUPPORT

Urgent Website Fault

Use this option when your website is completely offline, showing a critical error or experiencing a serious hosting or security incident.

  • Website completely offline
  • Critical website or database error
  • Hosting or server outage
  • Suspected malware or security incident
Report An Urgent Fault For genuine website outages and critical faults only.
CLIENT SUPPORT

General Support Request

Submit a non-urgent support request for technical assistance, website questions, email and hosting enquiries or account-related support.

  • General technical assistance
  • Email and hosting questions
  • Website enquiries and minor updates
  • Account and service support
Send A Support Request We generally respond within one business day.
SCHEDULED SUPPORT

Book A Support Appointment

Choose a suitable remote support session for website work, email setup, troubleshooting, training or other dedicated technical assistance.

  • 30, 45 or 60-minute sessions
  • Website and email assistance
  • Remote technical support
  • Priority support option available
View Support Appointments Scheduled support sessions are available from $60.