URGENT WEBSITE SUPPORT
Complete the urgent fault form below
Urgent Website Fault
Use this service when your website is completely offline, displaying a critical error, affected by a serious hosting problem or experiencing a suspected security incident.
Website completely offline
Critical website or database error
Hosting or server outage
Suspected malware or security incident
This service is intended for genuine website outages and critical faults. General updates, content changes and non-urgent support requests should be submitted through our General Support Request.
Need urgent IT or technical assistance instead?
For computer, email or other time-sensitive technical problems, please book the appropriate support appointment.
View Support Appointments